美國(guó)第一資本銀行

????美國(guó)第一資本銀行（Capital One）只有大約4,000名粉絲，規(guī)模相對(duì)較小，但使用其賬戶@AskCapitalOne，該銀行能使提出問題和關(guān)切的廣大消費(fèi)者與其客服代表保持聯(lián)系。美國(guó)第一資本銀行的團(tuán)隊(duì)注冊(cè)有自己的帳戶，粉絲可以在企業(yè)反饋中跟進(jìn)留言。其他銀行盡可以吹噓自己擁有更多的粉絲，但是第一資本銀行并不發(fā)布企業(yè)新聞，而是提供直接服務(wù)。

Capital One

????The bank's account does not boast a relatively large number of followers, with about 4,000, but uses its account @AskCapitalOne to connect customer service representatives with the broader community tweeting questions and concerns. Capital One's team signs its tweets, so you can attach a name to the corporate response. While other banks can boast more followers, Capital One eschews corporate news for direct service.