????這種對所有用戶體驗(yàn)完整的、端到端的認(rèn)識在任何行業(yè)都足以決定某家企業(yè)到底是成為行業(yè)的領(lǐng)頭羊，還是淪為拖后腿的角色。如今的企業(yè)日益依賴于第三方網(wǎng)絡(luò)服務(wù)，而它們可能超出了首席信息官們的傳統(tǒng)控制范圍?？紤]到這種情況，就更是如此了。同時(shí)，它也有力地證明，CHRISTUS向用戶提供優(yōu)越體驗(yàn)的承諾，反過來也提高了公司的利潤。

????CHRISTUS已經(jīng)成功實(shí)現(xiàn)轉(zhuǎn)型，從“落后的”解決故障模式轉(zhuǎn)變?yōu)椤跋冗M(jìn)的”預(yù)防型應(yīng)用管理模式。采取這種先進(jìn)態(tài)度的企業(yè)能更好地跳出解決故障的窠臼，充分利用未來涌現(xiàn)的新型應(yīng)用帶來的利潤和機(jī)會(huì)。

????[1]注：蓋特納公司：《應(yīng)用性能監(jiān)控的神奇象限》（"Magic Quadrant for Application Performance Monitoring），作者：威爾?嘉佩里與約拿?科沃爾，2011年9月19日

????本文作者約翰?凡?西科倫是Compuware Corp旗下APM部門的總經(jīng)理，在IT行業(yè)擁有超過25年的從業(yè)經(jīng)驗(yàn)。

??? 譯者:小宇

????Having this complete end-to-end view of every user's experience makes the difference between the leaders and the laggards in any industry, especially given the increasing reliance on third-party web services, which tend to be beyond the CIO's traditional zone of control. It underscore's CHRISTUS' commitment to delivering superior experiences to its users, which in turn has improved the company's bottom line.

????CHRISTUS has successfully progressed from a 'reactive' fix-it approach, to a 'proactive' predictive model of application management. Businesses taking this proactive stance are best positioned to move beyond problem solving and take advantage of the opportunities that the profitable, new applications of the future will offer.

????[1] Gartner, Inc.: "Magic Quadrant for Application Performance Monitoring," by Will Cappelli & Jonah Kowall, September 19, 2011

????John Van Siclen is the General Manager of Compuware Corp.'s (CPWR) APM business unit and has more than twenty-five years of experience in the IT industry.

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