
? 拉夫·勞倫(Ralph Lauren)首席執(zhí)行官帕特里斯·盧維從不回避直面職場(chǎng)問(wèn)題。這位法籍高管坦言,盡管他更傾向于在提供反饋時(shí)關(guān)注員工的優(yōu)勢(shì),但及時(shí)指出不足同樣有利于公司和員工事業(yè)的蓬勃發(fā)展。
如今執(zhí)掌一家《財(cái)富》美國(guó)500強(qiáng)公司絕非易事,但適度的剛?cè)岵?jì)才是長(zhǎng)久經(jīng)營(yíng)之道。
對(duì)拉夫·勞倫首席執(zhí)行官帕特里斯·盧韋特而言,這意味著在提供負(fù)面反饋時(shí),必須開(kāi)門見(jiàn)山直奔主題。
盧韋特在LinkedIn《This is Working》播客中表示:“若員工存在重大問(wèn)題,應(yīng)該直截了當(dāng)?shù)刂赋鰡?wèn)題。有時(shí)人們需要當(dāng)頭棒喝,因?yàn)闇匮攒浾Z(yǔ)未必能點(diǎn)醒夢(mèng)中人?!?/p>
這位60歲的掌門人表示,對(duì)于屢次錯(cuò)過(guò)關(guān)鍵節(jié)點(diǎn)等嚴(yán)重問(wèn)題,必須態(tài)度嚴(yán)厲,但對(duì)于諸如條理性欠佳等非原則性瑕疵,他會(huì)先著重肯定員工的優(yōu)勢(shì),然后再提供改進(jìn)建議。
盧韋特表示:“要以創(chuàng)造發(fā)展機(jī)遇作為出發(fā)點(diǎn)向員工提供反饋?!北R韋特自2017年起執(zhí)掌該時(shí)尚品牌。他補(bǔ)充道,這是他在寶潔(Procter & Gamble)近三十載職業(yè)生涯中領(lǐng)悟到的管理智慧。
他說(shuō)道:“你必須把大部分時(shí)間投入到自己擅長(zhǎng)的事情上。比如將80%的時(shí)間投入優(yōu)勢(shì)領(lǐng)域,20%的時(shí)間用于處理機(jī)會(huì)。如果將所有時(shí)間都花在補(bǔ)足短板上,可能導(dǎo)致效率低下?!?/p>
提供反饋沒(méi)有定式
對(duì)于員工而言,正向反饋可能提高工作效率。近期一項(xiàng)調(diào)查發(fā)現(xiàn),約75%的職場(chǎng)人士渴望在工作中獲得更多價(jià)值認(rèn)同。特別是對(duì)于初入職場(chǎng)適應(yīng)困難的Z世代而言,明晰他們的能力缺口,能幫助他們避免成為最先被裁員的對(duì)象。
然而在積極與消極反饋間把握分寸,仍是多數(shù)管理者面臨的難題。僅14%的《財(cái)富》美國(guó)500強(qiáng)公司高管承認(rèn),公司能準(zhǔn)確識(shí)別高效與低效員工。為此,部分公司領(lǐng)導(dǎo)者選擇以獨(dú)特方式,向員工傳達(dá)工作評(píng)價(jià)。
全球最大加密貨幣交易所幣安(Binance)前首席執(zhí)行官趙長(zhǎng)鵬奉行“靈光乍現(xiàn)即刻反饋”的原則。
2022年,趙長(zhǎng)鵬在一篇博客中寫道:“我更喜歡當(dāng)眾提供反饋,這樣做既能讓旁人借鑒,也能免去重復(fù)勞動(dòng)。不少人坦言在最初幾次以這種方式收到反饋時(shí)倍感震驚,但最終都習(xí)以為常?!?/p>
波音(Boeing)首席執(zhí)行官凱利·奧特伯格則以直率著稱,據(jù)傳他曾要求員工停止抱怨、專注超越空客(Airbus)。
《華爾街日?qǐng)?bào)》獲得的會(huì)議錄音顯示,奧特伯格告誡同事:“別在茶水間議論是非,聚焦當(dāng)下的任務(wù)?!?/p>
在芯片巨頭超威半導(dǎo)體(Advanced Micro Devices,AMD),員工甚至可能在午夜后收到首席執(zhí)行官蘇姿豐的反饋郵件。
蘇姿豐在接受《時(shí)代》雜志專訪時(shí)表示:“我不信領(lǐng)導(dǎo)者是天生的。領(lǐng)導(dǎo)力源于后天錘煉?!?(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
? 拉夫·勞倫(Ralph Lauren)首席執(zhí)行官帕特里斯·盧維從不回避直面職場(chǎng)問(wèn)題。這位法籍高管坦言,盡管他更傾向于在提供反饋時(shí)關(guān)注員工的優(yōu)勢(shì),但及時(shí)指出不足同樣有利于公司和員工事業(yè)的蓬勃發(fā)展。
如今執(zhí)掌一家《財(cái)富》美國(guó)500強(qiáng)公司絕非易事,但適度的剛?cè)岵?jì)才是長(zhǎng)久經(jīng)營(yíng)之道。
對(duì)拉夫·勞倫首席執(zhí)行官帕特里斯·盧韋特而言,這意味著在提供負(fù)面反饋時(shí),必須開(kāi)門見(jiàn)山直奔主題。
盧韋特在LinkedIn《This is Working》播客中表示:“若員工存在重大問(wèn)題,應(yīng)該直截了當(dāng)?shù)刂赋鰡?wèn)題。有時(shí)人們需要當(dāng)頭棒喝,因?yàn)闇匮攒浾Z(yǔ)未必能點(diǎn)醒夢(mèng)中人?!?/p>
這位60歲的掌門人表示,對(duì)于屢次錯(cuò)過(guò)關(guān)鍵節(jié)點(diǎn)等嚴(yán)重問(wèn)題,必須態(tài)度嚴(yán)厲,但對(duì)于諸如條理性欠佳等非原則性瑕疵,他會(huì)先著重肯定員工的優(yōu)勢(shì),然后再提供改進(jìn)建議。
盧韋特表示:“要以創(chuàng)造發(fā)展機(jī)遇作為出發(fā)點(diǎn)向員工提供反饋?!北R韋特自2017年起執(zhí)掌該時(shí)尚品牌。他補(bǔ)充道,這是他在寶潔(Procter & Gamble)近三十載職業(yè)生涯中領(lǐng)悟到的管理智慧。
他說(shuō)道:“你必須把大部分時(shí)間投入到自己擅長(zhǎng)的事情上。比如將80%的時(shí)間投入優(yōu)勢(shì)領(lǐng)域,20%的時(shí)間用于處理機(jī)會(huì)。如果將所有時(shí)間都花在補(bǔ)足短板上,可能導(dǎo)致效率低下?!?/p>
提供反饋沒(méi)有定式
對(duì)于員工而言,正向反饋可能提高工作效率。近期一項(xiàng)調(diào)查發(fā)現(xiàn),約75%的職場(chǎng)人士渴望在工作中獲得更多價(jià)值認(rèn)同。特別是對(duì)于初入職場(chǎng)適應(yīng)困難的Z世代而言,明晰他們的能力缺口,能幫助他們避免成為最先被裁員的對(duì)象。
然而在積極與消極反饋間把握分寸,仍是多數(shù)管理者面臨的難題。僅14%的《財(cái)富》美國(guó)500強(qiáng)公司高管承認(rèn),公司能準(zhǔn)確識(shí)別高效與低效員工。為此,部分公司領(lǐng)導(dǎo)者選擇以獨(dú)特方式,向員工傳達(dá)工作評(píng)價(jià)。
全球最大加密貨幣交易所幣安(Binance)前首席執(zhí)行官趙長(zhǎng)鵬奉行“靈光乍現(xiàn)即刻反饋”的原則。
2022年,趙長(zhǎng)鵬在一篇博客中寫道:“我更喜歡當(dāng)眾提供反饋,這樣做既能讓旁人借鑒,也能免去重復(fù)勞動(dòng)。不少人坦言在最初幾次以這種方式收到反饋時(shí)倍感震驚,但最終都習(xí)以為常?!?/p>
波音(Boeing)首席執(zhí)行官凱利·奧特伯格則以直率著稱,據(jù)傳他曾要求員工停止抱怨、專注超越空客(Airbus)。
《華爾街日?qǐng)?bào)》獲得的會(huì)議錄音顯示,奧特伯格告誡同事:“別在茶水間議論是非,聚焦當(dāng)下的任務(wù)?!?/p>
在芯片巨頭超威半導(dǎo)體(Advanced Micro Devices,AMD),員工甚至可能在午夜后收到首席執(zhí)行官蘇姿豐的反饋郵件。
蘇姿豐在接受《時(shí)代》雜志專訪時(shí)表示:“我不信領(lǐng)導(dǎo)者是天生的。領(lǐng)導(dǎo)力源于后天錘煉?!?(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
? Ralph Lauren CEO Patrice Louvet isn’t afraid to tackle workplace issues head-on. Although he prefers to focus on employees’ strengths when giving feedback, the French-born exec says addressing weaknesses sooner rather than later can help businesses—and careers—thrive.
Being the chief executive of a Fortune 500 company isn’t easy these days, but sometimes a little tough love can go a long way.
For Patrice Louvet, the CEO of Ralph Lauren, that means when it’s time to give negative feedback, you just have to cut to the chase.
“If there’s a big issue, then you’ve got to start with the issue, and go straight on,” Louvet told LinkedIn’s This is Working podcast. “And sometimes people need to be hit by a 2×4 across the forehead, because it doesn’t always register right.”
While major problems like regularly missing crucial deadlines may require a stern hand, the 60-year-old said that he handles smaller issues that aren’t overly disruptive, like being unorganized, by focusing on the worker’s strengths before laying it on thick.
“Provide the feedback through the lens that these are opportunities for development,” Louvet, who’s led the fashion brand since 2017, added—and it’s a lesson he said he learned during his nearly 30-year tenure at Procter & Gamble.
“You have to spend the majority of your time on your strengths,” Louvet said. “So 80% of your time on your strengths, 20% on your opportunities. If you spend all your time on your opportunities, you’re not going to be that effective.”
The best way to provide employee feedback isn’t cut and dry
For workers, reinforcement can be a productivity make-or-break. A recent study found that some 75% of workers wish they felt more valued at work. For Gen Z, in particular, who have had a tough time adjusting to the workplace, understanding their skill gaps can help them avoid being on the early chopping block.
However, striking the appropriate balance between positivity and negativity is a challenge for many leaders, with only 14% of Fortune 500 executives admitting their companies know who the high and low performers are. Some leaders have, in turn, opted for unique approaches to letting their subordinates know their views on their work.
For billionaire Changpeng Zhao, former CEO of the world’s largest crypto exchange, Binance, that’s “whenever and wherever the thought comes up.”
“I in fact prefer to give feedback in large groups, so that other people can learn too and I don’t have to repeat myself many times,” Zhao wrote in a blog post in 2022. “Many people told me they were shocked the first few times when receiving feedback like that, but got used to it eventually.”
Boeing’s CEO, Kelly Ortberg, also took a blunt approach, reportedly telling employees to stop complaining and focus on beating Airbus.
“Don’t sit at the water cooler and bitch about people,” Ortberg told his colleagues, according to a meeting recording obtained by The Wall Street Journal. “Let’s focus on the task at hand.”
At chipmaker Advanced Micro Devices (AMD), workers may even receive feedback from CEO Lisa Su after midnight.
“I don’t believe leaders are born, Su told Time. “I believe leaders are trained.”