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后疫情世界,我們需要一份新的社會(huì)工作契約

MARTINE FERLAND
2023-01-29

評(píng)判公司效益、競(jìng)爭(zhēng)力的標(biāo)準(zhǔn)發(fā)生了變化。

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工作場(chǎng)所已經(jīng)發(fā)生了不可逆轉(zhuǎn)的變化。公司需要與員工建立新的社會(huì)和心理契約。圖片來(lái)源:BRIAN CASSELLA—CHICAGO TRIBUNE/TRIBUNE NEWS SERVICE/GETTY IMAGES

自新冠疫情爆發(fā)近三年以來(lái),疫情帶來(lái)的破壞性影響讓我們重新審視自己的生活方式,并推動(dòng)了工作場(chǎng)所的巨大變化。那些從疫情中恢復(fù)過(guò)來(lái)的公司進(jìn)入了新世界,在這個(gè)世界里,衡量一家公司效益、競(jìng)爭(zhēng)力和質(zhì)量的標(biāo)準(zhǔn)已經(jīng)發(fā)生了變化。

在過(guò)去的幾年里,員工薪資一直跟不上通脹的漲幅——疫情時(shí)期的供應(yīng)鏈問(wèn)題和勞動(dòng)力短缺加劇了這一問(wèn)題。

與此同時(shí),工作場(chǎng)所也在努力應(yīng)對(duì)悄然而至的心理層面的新冠肺炎疫情——這場(chǎng)心理健康危機(jī)波及范圍廣,在疫情時(shí)期因社交隔離、病毒焦慮和社會(huì)動(dòng)蕩而進(jìn)一步加劇。

新冠肺炎疫情還擴(kuò)大了各行各業(yè)的數(shù)字鴻溝,加速了自動(dòng)化,要求員工和雇主培養(yǎng)新技能,鍛煉新能力。

為了解決全球問(wèn)題,并探索我們?nèi)绾卧谝粋€(gè)日益分裂的世界中開展合作,來(lái)自政府、商界和民間團(tuán)體的領(lǐng)導(dǎo)人將聚世界經(jīng)濟(jì)論壇(World Economic Forum)年會(huì)進(jìn)行討論。

當(dāng)今勞動(dòng)力市場(chǎng)面臨的挑戰(zhàn)必須成為這些對(duì)話的一部分,因?yàn)楣颈仨毥邮軓囊咔橹形〉慕逃?xùn),并力爭(zhēng)實(shí)現(xiàn)變革,使公司更具彈性,更符合現(xiàn)代員工的需求。

公平薪酬和人才爭(zhēng)奪戰(zhàn)

在后疫情世界里,公司與員工建立新的社會(huì)和心理契約比以往任何時(shí)候都更重要。

為了協(xié)調(diào)股東、員工和其他利益相關(guān)者的需求,許多公司需要?jiǎng)?chuàng)新方式方法來(lái)實(shí)現(xiàn)盈利,同時(shí)還要確保公司提供有競(jìng)爭(zhēng)力的獎(jiǎng)勵(lì)和福利待遇,以期吸引和留住優(yōu)秀人才。

有遠(yuǎn)見的公司會(huì)支持員工的身心健康,保護(hù)他們的財(cái)務(wù)狀況,并為他們的職業(yè)發(fā)展做好準(zhǔn)備。

雇主將重新思考他們對(duì)工作本身的態(tài)度,不斷地提出這樣的問(wèn)題:我們?nèi)绾螢閱T工提供彈性工作制?我們可以消除哪些障礙,使工作更流暢?我們?nèi)绾螔咔逭系K,成為更敏捷的組織?

在許多情況下,這將意味著放棄或改變傳統(tǒng)的工作結(jié)構(gòu),轉(zhuǎn)而采用更加流暢和靈活的工作模式。

心理健康危機(jī)

新冠肺炎疫情還揭露了工作給員工帶來(lái)的身心傷害,特別是在公司繼續(xù)摸索混合工作模式和員工應(yīng)對(duì)疫情的余波之際。

在疫情爆發(fā)之前,近21%的美國(guó)成年人已經(jīng)在應(yīng)對(duì)心理健康挑戰(zhàn)。從那以后,疫情帶來(lái)的破壞性影響極大地加劇了員工的心理健康挑戰(zhàn)。有幾家美國(guó)公司報(bào)告了職業(yè)倦怠跡象。

隨著這些危機(jī)的加劇,公司必須設(shè)法解決心理健康問(wèn)題,以避免員工倦怠,并繼續(xù)吸引和留住人才,尤其是在員工將心理健康支持作為未來(lái)工作和職業(yè)決策的重要考量因素的情況下。

大多數(shù)公司都建立了支持系統(tǒng)來(lái)解決員工的心理健康問(wèn)題。根據(jù)美世咨詢公司(Mercer)的《全球人才趨勢(shì)》報(bào)告,86%的受訪公司提供心理健康支持,包括提高援助項(xiàng)目的可及性,提供心理健康應(yīng)用程序,以及按需提供虛擬護(hù)理。

應(yīng)該采取全面的方法來(lái)審視心理健康福利,包括考慮身體健康對(duì)心理健康的影響??梢圆扇≈T多措施,如固定工作時(shí)間、公平薪酬和靈活的工作安排,來(lái)支持員工的心理健康。

再培訓(xùn)革命

疫情帶來(lái)的破壞性影響也加速了自動(dòng)化和數(shù)字化的現(xiàn)有發(fā)展趨勢(shì),這要求員工和雇主適應(yīng)對(duì)新技能的需求。根據(jù)世界經(jīng)濟(jì)論壇的《2020年未來(lái)就業(yè)報(bào)告》,未來(lái)幾年所需的工作技能可能會(huì)發(fā)生重大變化,預(yù)計(jì)到2025年,大多數(shù)員工都需要接受再培訓(xùn)。

隨著技術(shù)的進(jìn)步,對(duì)于希望成立靈活而適應(yīng)力強(qiáng)的團(tuán)隊(duì)來(lái)說(shuō),要讓團(tuán)隊(duì)成員的能力跟得上最新潮流,公司就必須為員工提供獲取新技能的資源。

對(duì)準(zhǔn)雇員來(lái)說(shuō),技能再提升機(jī)會(huì),或“工作塑造”,也就是員工可以根據(jù)自己的技能創(chuàng)建職位描述。這也是對(duì)準(zhǔn)雇員的首要需求之一。希望在勞動(dòng)力市場(chǎng)保持競(jìng)爭(zhēng)力并吸引頂尖人才的公司必須適應(yīng)這些新指標(biāo),并與未來(lái)勞動(dòng)力的需求保持一致。

培育一種支持持續(xù)學(xué)習(xí)的文化,并為員工提供職業(yè)發(fā)展工具和資源,這將是通過(guò)避免接受再就業(yè)輔導(dǎo)、招聘和知識(shí)損耗成本來(lái)保持競(jìng)爭(zhēng)力的關(guān)鍵。

自疫情爆發(fā)以來(lái),工作性質(zhì)一直在發(fā)生變化。正如疫情對(duì)我們的個(gè)人生活產(chǎn)生了永久性影響一樣,它也促進(jìn)了現(xiàn)有趨勢(shì)的發(fā)展,而且在許多情況下,這些趨勢(shì)對(duì)當(dāng)今工作場(chǎng)所的影響也有所加大。

為了打造一份公平而包容的未來(lái)工作,美世咨詢公司和眾多有共同目標(biāo)的企業(yè)聯(lián)盟已經(jīng)與世界經(jīng)濟(jì)論壇一起加入了“好工作聯(lián)盟”?!昂霉ぷ髀?lián)盟”是全球性的跨行業(yè)倡議,可以利用私營(yíng)和公共部門、學(xué)術(shù)界和民間團(tuán)體的專業(yè)知識(shí)和相關(guān)投入。

雖然我們可能還沒(méi)有看到疫情對(duì)世界的影響終結(jié),但顯而易見的是,如果不解決過(guò)去兩年出現(xiàn)的問(wèn)題,不改變我們對(duì)推廣優(yōu)質(zhì)工作場(chǎng)所的看法,我們就無(wú)法前進(jìn)。(財(cái)富中文網(wǎng))

馬丁·費(fèi)蘭德(Martine Ferland)是美世咨詢公司的總裁兼首席執(zhí)行官。美世咨詢公司是世界上最大的提供勞動(dòng)力、退休和員工健康相關(guān)問(wèn)題咨詢的咨詢公司。

Fortune.com上發(fā)表的評(píng)論文章中表達(dá)的觀點(diǎn),僅代表作者本人觀點(diǎn),不代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。

譯者:中慧言-王芳

自新冠疫情爆發(fā)近三年以來(lái),疫情帶來(lái)的破壞性影響讓我們重新審視自己的生活方式,并推動(dòng)了工作場(chǎng)所的巨大變化。那些從疫情中恢復(fù)過(guò)來(lái)的公司進(jìn)入了新世界,在這個(gè)世界里,衡量一家公司效益、競(jìng)爭(zhēng)力和質(zhì)量的標(biāo)準(zhǔn)已經(jīng)發(fā)生了變化。

在過(guò)去的幾年里,員工薪資一直跟不上通脹的漲幅——疫情時(shí)期的供應(yīng)鏈問(wèn)題和勞動(dòng)力短缺加劇了這一問(wèn)題。

與此同時(shí),工作場(chǎng)所也在努力應(yīng)對(duì)悄然而至的心理層面的新冠肺炎疫情——這場(chǎng)心理健康危機(jī)波及范圍廣,在疫情時(shí)期因社交隔離、病毒焦慮和社會(huì)動(dòng)蕩而進(jìn)一步加劇。

新冠肺炎疫情還擴(kuò)大了各行各業(yè)的數(shù)字鴻溝,加速了自動(dòng)化,要求員工和雇主培養(yǎng)新技能,鍛煉新能力。

為了解決全球問(wèn)題,并探索我們?nèi)绾卧谝粋€(gè)日益分裂的世界中開展合作,來(lái)自政府、商界和民間團(tuán)體的領(lǐng)導(dǎo)人將聚世界經(jīng)濟(jì)論壇(World Economic Forum)年會(huì)進(jìn)行討論。

當(dāng)今勞動(dòng)力市場(chǎng)面臨的挑戰(zhàn)必須成為這些對(duì)話的一部分,因?yàn)楣颈仨毥邮軓囊咔橹形〉慕逃?xùn),并力爭(zhēng)實(shí)現(xiàn)變革,使公司更具彈性,更符合現(xiàn)代員工的需求。

公平薪酬和人才爭(zhēng)奪戰(zhàn)

在后疫情世界里,公司與員工建立新的社會(huì)和心理契約比以往任何時(shí)候都更重要。

為了協(xié)調(diào)股東、員工和其他利益相關(guān)者的需求,許多公司需要?jiǎng)?chuàng)新方式方法來(lái)實(shí)現(xiàn)盈利,同時(shí)還要確保公司提供有競(jìng)爭(zhēng)力的獎(jiǎng)勵(lì)和福利待遇,以期吸引和留住優(yōu)秀人才。

有遠(yuǎn)見的公司會(huì)支持員工的身心健康,保護(hù)他們的財(cái)務(wù)狀況,并為他們的職業(yè)發(fā)展做好準(zhǔn)備。

雇主將重新思考他們對(duì)工作本身的態(tài)度,不斷地提出這樣的問(wèn)題:我們?nèi)绾螢閱T工提供彈性工作制?我們可以消除哪些障礙,使工作更流暢?我們?nèi)绾螔咔逭系K,成為更敏捷的組織?

在許多情況下,這將意味著放棄或改變傳統(tǒng)的工作結(jié)構(gòu),轉(zhuǎn)而采用更加流暢和靈活的工作模式。

心理健康危機(jī)

新冠肺炎疫情還揭露了工作給員工帶來(lái)的身心傷害,特別是在公司繼續(xù)摸索混合工作模式和員工應(yīng)對(duì)疫情的余波之際。

在疫情爆發(fā)之前,近21%的美國(guó)成年人已經(jīng)在應(yīng)對(duì)心理健康挑戰(zhàn)。從那以后,疫情帶來(lái)的破壞性影響極大地加劇了員工的心理健康挑戰(zhàn)。有幾家美國(guó)公司報(bào)告了職業(yè)倦怠跡象。

隨著這些危機(jī)的加劇,公司必須設(shè)法解決心理健康問(wèn)題,以避免員工倦怠,并繼續(xù)吸引和留住人才,尤其是在員工將心理健康支持作為未來(lái)工作和職業(yè)決策的重要考量因素的情況下。

大多數(shù)公司都建立了支持系統(tǒng)來(lái)解決員工的心理健康問(wèn)題。根據(jù)美世咨詢公司(Mercer)的《全球人才趨勢(shì)》報(bào)告,86%的受訪公司提供心理健康支持,包括提高援助項(xiàng)目的可及性,提供心理健康應(yīng)用程序,以及按需提供虛擬護(hù)理。

應(yīng)該采取全面的方法來(lái)審視心理健康福利,包括考慮身體健康對(duì)心理健康的影響??梢圆扇≈T多措施,如固定工作時(shí)間、公平薪酬和靈活的工作安排,來(lái)支持員工的心理健康。

再培訓(xùn)革命

疫情帶來(lái)的破壞性影響也加速了自動(dòng)化和數(shù)字化的現(xiàn)有發(fā)展趨勢(shì),這要求員工和雇主適應(yīng)對(duì)新技能的需求。根據(jù)世界經(jīng)濟(jì)論壇的《2020年未來(lái)就業(yè)報(bào)告》,未來(lái)幾年所需的工作技能可能會(huì)發(fā)生重大變化,預(yù)計(jì)到2025年,大多數(shù)員工都需要接受再培訓(xùn)。

隨著技術(shù)的進(jìn)步,對(duì)于希望成立靈活而適應(yīng)力強(qiáng)的團(tuán)隊(duì)來(lái)說(shuō),要讓團(tuán)隊(duì)成員的能力跟得上最新潮流,公司就必須為員工提供獲取新技能的資源。

對(duì)準(zhǔn)雇員來(lái)說(shuō),技能再提升機(jī)會(huì),或“工作塑造”,也就是員工可以根據(jù)自己的技能創(chuàng)建職位描述。這也是對(duì)準(zhǔn)雇員的首要需求之一。希望在勞動(dòng)力市場(chǎng)保持競(jìng)爭(zhēng)力并吸引頂尖人才的公司必須適應(yīng)這些新指標(biāo),并與未來(lái)勞動(dòng)力的需求保持一致。

培育一種支持持續(xù)學(xué)習(xí)的文化,并為員工提供職業(yè)發(fā)展工具和資源,這將是通過(guò)避免接受再就業(yè)輔導(dǎo)、招聘和知識(shí)損耗成本來(lái)保持競(jìng)爭(zhēng)力的關(guān)鍵。

自疫情爆發(fā)以來(lái),工作性質(zhì)一直在發(fā)生變化。正如疫情對(duì)我們的個(gè)人生活產(chǎn)生了永久性影響一樣,它也促進(jìn)了現(xiàn)有趨勢(shì)的發(fā)展,而且在許多情況下,這些趨勢(shì)對(duì)當(dāng)今工作場(chǎng)所的影響也有所加大。

為了打造一份公平而包容的未來(lái)工作,美世咨詢公司和眾多有共同目標(biāo)的企業(yè)聯(lián)盟已經(jīng)與世界經(jīng)濟(jì)論壇一起加入了“好工作聯(lián)盟”?!昂霉ぷ髀?lián)盟”是全球性的跨行業(yè)倡議,可以利用私營(yíng)和公共部門、學(xué)術(shù)界和民間團(tuán)體的專業(yè)知識(shí)和相關(guān)投入。

雖然我們可能還沒(méi)有看到疫情對(duì)世界的影響終結(jié),但顯而易見的是,如果不解決過(guò)去兩年出現(xiàn)的問(wèn)題,不改變我們對(duì)推廣優(yōu)質(zhì)工作場(chǎng)所的看法,我們就無(wú)法前進(jìn)。(財(cái)富中文網(wǎng))

馬丁·費(fèi)蘭德(Martine Ferland)是美世咨詢公司的總裁兼首席執(zhí)行官。美世咨詢公司是世界上最大的提供勞動(dòng)力、退休和員工健康相關(guān)問(wèn)題咨詢的咨詢公司。

Fortune.com上發(fā)表的評(píng)論文章中表達(dá)的觀點(diǎn),僅代表作者本人觀點(diǎn),不代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。

譯者:中慧言-王芳

Almost three years since the onset of COVID-19, pandemic-related disruptions have made us rethink so much of how we live and catalyzed great change in the workplace. Companies emerging from the pandemic entered a new world, where the metrics for measuring an organization’s effectiveness, competitiveness, and quality have shifted.

Over the past few years, employee wages have been steadily outpaced by inflated living costs–a divergence only exacerbated by pandemic-related supply chain issues and labor shortages.

Meanwhile, workplaces have struggled with COVID-19’s silent counterpart–a widespread mental health crisis worsened by the pandemic’s isolation, virus anxiety, and societal upheaval.

Across industries, the pandemic has also widened the digital divide and accelerated automation, requiring workers and employers to develop new skills and capabilities.

This week, leaders from across government, business, and civil society are convening at the World Economic Forum’s annual meeting to address global issues and find ways for us to cooperate in an ever-fragmented world.

The challenges facing today’s workforce must be a part of these conversations, as businesses come to terms with the lessons learned from the pandemic and work to transform their organizations to become more resilient and in line with the needs of modern workers.

Fair pay and the war on talent

In our post-pandemic world, it’s more important than ever for companies to develop new social and psychological contracts with their employees.

To reconcile the needs of their shareholders, their employees, and other stakeholders, many companies will need to create new ways to meet demands for profitability while still ensuring they’re offering competitive rewards and benefits that attract and retain great talent.

Forward-thinking companies will ensure they’re supporting employees’ physical and mental health, protecting their financial well-being, and preparing them for the future of work.

And employers will rethink their approach to work itself, continually asking the questions: How can we make work more flexible for our people? What barriers can we remove to make work more seamless? How can we overcome the obstacles that stand in the way of becoming a more agile organization?

In many cases, it will mean abandoning or transforming traditional work structures in favor of decidedly more fluid and flexible work models.

Mental health crisis

COVID-19 has also exposed the mental and physical toll work can exact on employees, especially as businesses continue to navigate hybrid work and employees deal with the aftershocks of the pandemic.

Prior to the pandemic, nearly 21% of American adults were already experiencing mental health challenges. Since then, pandemic-related disruptions have contributed significantly to employees’ ongoing mental health challenges, with several U.S. companies reporting indications of burnout.

With these compounding crises, companies must find ways to adequately address mental health concerns to avoid employee burnout and continue attracting and retaining talent, particularly as workers cite?mental health support as an important factor in their future work and career decisions.

Most organizations have established support systems to address employees’ mental health concerns. According to Mercer’s Global Talent Trends report, 86% of surveyed businesses provided mental health support, including increasing accessibility to assistance programs, offering access to mental health apps, and providing on-demand virtual care.

Sufficient mental health benefits should take a holistic approach that considers the impacts of physical health on mental well-being. Measures such as predictable working hours, fair compensation, and flexible work arrangements, can all be utilized to support workers’ mental well-being.

Reskilling revolution

Pandemic-related disruption has also accelerated existing trends in automation and digitization, which requires both workers and employers to align with demands for new skills. According to the World Economic Forum’s 2020 Future of Jobs Report, required job skills are likely to change significantly over the next few years, with a majority of workers estimated to require reskilling by 2025.

As technology advances, providing workers with resources for acquiring new skills will become increasingly necessary for organizations looking to build agile, adaptive, and resilient teams with up-to-date capabilities.

Opportunities for re-upskilling, or “job crafting,” whereby employees can create their own job descriptions that are aligned with their skills, are also among the top demands for prospective employees. Companies looking to remain competitive in the labor market and attract top talent must adapt to these new metrics–and align with the needs of the future workforce.

Fostering a culture that embraces continuous learning and providing employees with professional development tools and resources will be key to remaining competitive by avoiding outplacement, hiring, and knowledge-loss costs.

The nature of work has been changing since before the pandemic. Just as COVID-19 has permanently impacted our personal lives, it has also expedited these existing trends, and in many cases, increased their impact on today’s workplace.

To help create a fair and inclusive future of work, Mercer and a coalition of like-minded companies have joined with the World Economic Forum in the Good Work Alliance, a global cross-industry initiative leveraging private and public sector, academic, and civil society expertise and input.

While we may not have seen the end of COVID-19’s influence on our world, it has become clear that we cannot move forward without addressing the issues that have arisen from the last two years and adjusting our perspective on how to promote quality workplaces.

Martine Ferland is the president and CEO of Mercer, the world’s largest firm consulting on issues relating to workforce, retirement, and employee health.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

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