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美國車企祖?zhèn)?宗罪

美國車企祖?zhèn)?宗罪

Alex Taylor III 2013-08-23
不能吸取歷史教訓(xùn)的人注定會重蹈覆轍,而且會周而復(fù)始、沒完沒了。美國汽車業(yè)就存在這樣的問題。它身上有8個毛病堪稱頑疾,始終無法治愈,不斷反復(fù)發(fā)作。

2.銷售亂收費

還記得以前那段糟糕的日子嗎?那時候新車買主結(jié)賬時必須為一些隱匿的費用埋單,或是被迫買些根本不需要的售后配件,比如防污座套之類?,F(xiàn)在一個位于俄亥俄州代頓市的經(jīng)銷商集團似乎又故伎重演了。據(jù)《汽車新聞》報道稱,杰夫?施密特汽車集團(Jeff Schmitt Auto Group)被控采用“五指成交法”(five-finger close,一種用來推動迅速成交的銷售策略——譯注)掩蓋銷售合同中的額外收費,還對金融行業(yè)客戶表示他們必須購買防銹服務(wù)合同及其他昂貴的配件。集團所有人杰夫?施密特表示“只有很少的客戶”可能權(quán)利受到了侵害,但這家公司的這類行為已經(jīng)引起了俄亥俄州首席檢察官辦公室的高度關(guān)注。

2. Fleecing the customer

Remember the bad old days when new car buyers got hit with hidden fees at closings or were coerced into after-market products they didn't need like fabric stain coatings? Well, a dealer group in Dayton, Ohio seems to have revived the practice. According to Automotive News, the Jeff Schmitt Auto Group has been accused of using a "five-finger close" to cover up extra charges on sales contracts and telling finance customers that they were required to buy rust-proofing, service contracts, and other expensive add-ons. Owner Jeff Schmitt says only "a very small number of customers" may have been aggrieved, but his company's activities have caught the attention of the Ohio attorney general's office.

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